FAQs

Here you will find the answers to many of our frequently asked questions.  Can't find what you are looking for? Contact our team at hello@tomahawkjerky.com.au or on 1300 861 444.


What is jerky?
Jerky is a convenient, ready to eat tasty snack made from lean strips of marinated beef. Jerky has been enjoyed for centuries due to its versatility and nutritional value. The drying process results in a product with a long shelf life that is easy to store. Beef jerky is the ideal anytime snack.

Enjoy our jerky after a workout at the gym, when camping or fishing, on school camps or on a road trip. Keep a bag in the office drawer.  Take it to a BBQ when you are told not to bring a thing!  Our jerky is a guilt-free snack that you can eat anytime and anywhere!

Looking for a novel gift?  Our Taster Pack is an ideal choice and includes a 40g bag of each of our four flavours.

What's the Tomahawk Jerky Difference?
Often traditionally mass produced beef jerky products use an inferior meat, contain a high sugar and water content, preservatives, artificial flavours and colourings.

The Tomahawk Jerky difference is evident as soon as you open the bag and find quality strips of hand cut beef. Lean cuts of local, tender Aussie beef are marinated in our mix of special spices and sauces, before being preserved naturally during the drying process. The product speaks for itself.  All you really need to know is that our jerky is healthy and tastes amazing!

What ingredients do you use?
All Tomahawk Jerky products are made using lean Aussie beef.  Our recipes are based on natural, flavoursome ingredients that hero the beef.  Our products are preserved naturally during the drying process resulting in a product that's high in protein and low in fat. All Tomahawk Jerky products are free from preservatives, artificial flavours and colourings making our product a healthy snack for the entire family.

Where can I find more information on allergens?
Our recipes were carefully crafted with allergies in mind. We are proud to say that all products are made in a facility free from peanuts, tree nuts, eggs, milk, wheat, sesame, fish, shellfish and lupin. With Soy being our only declarable allergen.

Our entire range of products are also

Gluten Free.

What are your shipping rates?
We offer door-to-door delivery Australia wide. Online orders can be shipped anywhere within Australia to your nominated street address. To ensure the safe and timely arrival of your jerky, we only use couriers.  For full shipping terms, including rates and delivery time frame estimates, refer to our Shipping Rates

Can I order online and collect my order from your Brisbane store?
Absolutely! Save on shipping - choose the 'Pick up in store' option during check out, make your payment and we will contact you within 1-2 business days to organise collection of your order. Please ensure you have your order number handy when collecting from our store.

What forms of payment do you accept?

Online orders can be paid using PayPal (using credit card or debit account). PayPal is a secure and convenient payment method. An instant payment means we can process your order quickly. You don't need to have a PayPal account. Simply click on the link and enter your credit card details.

Where can I buy Tomahawk Jerky?
Our entire range of products can be conveniently purchased from our online store at any time and shipped to your nominated address or collected in store. Our products can also be purchased directly from our store in Kangaroo Point (Brisbane) during our Store Opening Hours or through other retailers.

To find a stockist near you click here.

How can I stock your Jerky?
Wanting to stock our product in your store? We would love to hear from you! Contact our team at hello@tomahawkjerky.com.au for information on wholesale pricing and quantities.

What is your policy on refunds and returns?
Here at Tomahawk Jerky we take the production of our products seriously. Our jerky is manufactured to meet stringent Food Safety regulations and Food Standards Australia & New Zealand (FSANZ) Code. We hold accreditation with Safe Food Queensland and have implemented an approved HACCP plan. All bags are heat sealed to prevent food spoilage.  For information on refunds please see our Returns Policy
 

My jerky has a white residue on the surface.  What is this?
Our beef jerky is a handcrafted product. Whilst we use lean cuts of beef, small amounts of natural fats remain in the meat.

As our jerky is preserved naturally during the drying process, some of the natural fats will solidify leaving small white deposits in areas that are smooth and will flake away when touched. This is completely normal, perfectly safe and edible. In fact, it adds to the flavour of the beef.

See below for an example of natural fats that can sometimes occur on our beef jerky.